Personal training, online coaching and midlife strength support
COMMON QUESTIONS

Everything you need to know

Clear answers about booking, payments, training, the app, results and what to expect when working with Alex.

How do I book and pay?

To book personal training, email [email protected] to arrange a call. Alex will discuss your needs and health goals and help you set up your first sessions. If you choose to go ahead, Alex will send an invoice and you can pay by bank transfer. You can pay per month or per block of sessions in advance.

Can I reschedule a session?

Alex understands that life can get in the way. However, a secured booking is difficult to refill at short notice. Please provide at least 48 hours' notice when rescheduling or the cost of the session will be charged.

Can I train with a friend?

Yes. Two people can take part in a training session. The cost is an additional £15 per extra person.

Do you offer one-off sessions?

No. Personal training is a commitment that requires dedication and consistency to get results. Alex provides monthly packages and block bookings only.

Can I do online personal training from anywhere?

Yes. Online personal training can be done anywhere with a device and Wi-Fi, including at home, work, on holiday, in a gym or in a park. For most programmes Alex recommends at least a kettlebell and a set of dumbbells, but the plan can be adapted to your equipment.

How long will it take to see results?

Results are different for everyone and depend on your goals, body, fitness level, consistency and commitment. If you stick to the plan and follow the advice, you will make progress and enjoy the journey.

What guarantee can you give me?

Alex will provide everything you need to work towards your goals, but you must work hard, commit and stay consistent. Alex will provide help and support through the app and you can make contact whenever you need guidance.

What are the benefits of an online personal trainer?

Online personal training is a cost-effective way to receive expert coaching. It is flexible around your schedule and commitments, and you do not have to wait between sessions to solve problems you encounter.

What are the benefits of a personal trainer over joining a gym?

Everything is tailored specifically to you. Alex writes your plans so you do not have to decide which exercises to do, while also providing the accountability and expertise you need.

Do I pay extra to use the app?

No. The Everfit app is included for clients. It is used for measurement tracking, following your training programme, messaging Alex and more. You will be invited to the app when you become a client.

Do I need a gym membership?

No. Alex can write a programme around the equipment, space and time you have available. A gym gives access to more equipment, but it is not essential. Your initial consultation will help Alex create a plan that suits you.

Do I have to weigh, measure and take before photos?

Weight, photos and measurements are useful progress tools, but Alex understands you may not feel comfortable with every method. Your information is confidential and will never be shared without permission. Alex may ask to use photos at the end of a programme, but this is entirely your choice.

Can I have a refund?

Before sessions begin, you have the right to change your mind and receive a refund. Once sessions start, if you cancel you will be refunded 75% of the value of any unused sessions to cover administrative costs. Subscription payments can be cancelled before the next billing date.

Can I share my success, videos, photos or workouts?

Yes. You are welcome to celebrate in Alex's Facebook group or share on social media. Please tag Alex using her social handles.

How do you protect my privacy?

Your data is treated in line with UK GDPR. Please see the Privacy Policy for more information.

Still have a question?

Send Alex an email and she will be happy to help.

Ask Alex